Privacy Policy

1. Data controller

The data controller responsible for your personal data is:

2. Scope

This Privacy Policy applies to personal data collected through https://lannetech.ae, our API platforms, customer dashboards, payment flows, support channels and any related digital services operated by LANNE DIGITAL PORTAL - FZCO.

3. Data we collect

Depending on how you interact with our services, we may collect:

• Identity & contact data: name, email address, company name, billing address, phone number.
• Account data: username, API keys, account preferences, authentication logs.
• Transaction data: payment history, invoices, subscription details (payment card data is processed by Stripe and not stored by us).
• Technical data: IP address, browser type, device information, usage logs, API request metadata.
• Content data: prompts, files or inputs submitted to our APIs, only as necessary to provide the service.
• Communications: messages sent to support, feedback and correspondence.

4. How we use your data

We process personal data for the following purposes:

• Providing, operating and maintaining our websites, APIs and digital products.
• Creating and managing user accounts and subscriptions.
• Processing payments and preventing fraud.
• Providing customer support and responding to enquiries.
• Monitoring performance, security and abuse prevention.
• Complying with legal, tax and regulatory obligations in the UAE and applicable jurisdictions.
• Improving our services, subject to appropriate anonymisation where possible.
• Sending service-related communications (account alerts, billing, security notices).

We do not sell your personal data to third parties.

5. Legal bases for processing

We process data based on one or more of the following grounds, as applicable:

• Performance of a contract (providing services you requested).
• Legitimate interests (security, analytics, service improvement, fraud prevention).
• Legal obligation (accounting, compliance, law enforcement requests).
• Consent (where required, e.g. non-essential cookies or marketing communications).

6. Payment processing

Payments are processed by Stripe, Inc. and its affiliates. When you make a purchase, Stripe collects and processes payment information in accordance with its own privacy policy. We receive limited transaction data necessary to manage your account and billing.

7. Data sharing

We may share data with:

• Service providers: hosting (Hostinger), payment processing (Stripe), analytics, email delivery, cloud infrastructure and AI model providers necessary to deliver API functionality.
• Professional advisers: lawyers, accountants and auditors bound by confidentiality.
• Authorities: when required by law, court order or to protect our legal rights.
• Business transfers: in connection with a merger, acquisition or asset sale, with appropriate safeguards.

All processors are required to handle data securely and only for specified purposes.

8. International transfers

Your data may be processed in the United Arab Emirates and in other countries where our service providers operate. Where data is transferred internationally, we implement appropriate safeguards consistent with applicable data protection requirements.

9. Data retention

We retain personal data only for as long as necessary to fulfil the purposes described in this policy, including legal, accounting and reporting requirements. Account data is generally retained for the duration of the business relationship and for a reasonable period thereafter. API logs and billing records may be retained for up to 7 years where required by law.

10. Security

We implement technical and organisational measures to protect personal data, including encryption in transit, access controls, monitoring and secure infrastructure. No method of transmission over the Internet is 100% secure; we cannot guarantee absolute security.

11. Your rights

Depending on applicable law, you may have the right to:

• Access the personal data we hold about you.
• Request correction of inaccurate data.
• Request deletion of your data, subject to legal retention obligations.
• Object to or restrict certain processing activities.
• Withdraw consent where processing is consent-based.
• Request data portability where technically feasible.

To exercise your rights, contact contact@lannetech.ae. We may need to verify your identity before responding.

12. Cookies

We use cookies and similar technologies as described in our Cookie Policy.

13. Children

Our services are not directed at individuals under 18. We do not knowingly collect personal data from children. If you believe a child has provided us with data, please contact us and we will delete it promptly.

14. Changes to this policy

We may update this Privacy Policy from time to time. The updated version will be posted on this page with a revised "Last updated" date. Material changes may be communicated by email or through our services.

15. Contact

For privacy-related questions or requests: contact@lannetech.ae